Return Policy

Return & Refund Policy

Last Updated: July 17, 2026

Thank you for shopping with Iron Forged Fitness. We are committed to providing high-quality fitness supplements, apparel, accessories, and wellness products. Please read this Return & Refund Policy carefully before making a purchase, as placing an order indicates that you have read, understood, and agreed to the terms outlined below.

1. General Policy

Due to the nature of the products we sell, all sales are considered final unless otherwise required by applicable law or unless an item qualifies under the limited exceptions described in this policy.

We encourage customers to carefully review product descriptions, ingredients, sizing information, and other details before placing an order.

We do not offer refunds simply because a customer changes their mind, orders the wrong item, no longer wants the product, or expected different results.

2. Eligible Refund Situations

Refunds or replacements may only be considered if:

  • You received the wrong product.

  • Your order arrived with visible shipping damage.

  • Your item arrived defective due to manufacturing issues.

  • Your order is missing products because of an error on our part.

Requests outside these situations may not qualify.

3. Non-Returnable Products

For health, safety, and quality assurance reasons, the following items cannot be returned once shipped:

  • Opened supplements

  • Protein powders

  • Creatine products

  • Vitamins

  • Gummies

  • Capsules

  • Powders

  • Drinks

  • Wellness products

  • Personal care products

  • Gift cards

  • Digital products

  • Downloadable products

  • Clearance items

  • Final sale items

  • Promotional products

  • Free gifts

  • Bundles where one or more products have been opened

These restrictions help ensure every customer receives products that have not been tampered with.

4. Opened Products

We cannot accept returns on products that have been opened, consumed, used, tested, or altered in any way.

This policy exists because dietary supplements and ingestible products cannot safely be resold after leaving our facility.

5. Changed Your Mind?

We understand plans change.

However, once an order has been placed, we cannot guarantee cancellation, modification, or refund.

Orders often begin processing immediately.

If an order has already entered fulfillment or shipping, cancellation requests cannot be accommodated.

6. Shipping Errors

If we accidentally shipped an incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the shipping label

  • Photos of every item received

  • Photos of the packing slip (if included)

Failure to provide adequate documentation may delay or prevent processing.

7. Damaged Items

If your package arrives damaged:

  • Do not discard the packaging.

  • Take clear photographs immediately.

  • Contact us within 48 hours of delivery.

Claims submitted after this period may not qualify because we cannot verify shipping damage.

8. Lost Packages

Once an order has been transferred to the shipping carrier, delivery is generally outside our control.

If tracking indicates a package was delivered, we may not be able to issue a replacement or refund.

Customers should:

  • Check around the delivery location.

  • Ask neighbors.

  • Contact the carrier.

  • Wait up to 48 hours, as some deliveries are marked early.

9. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address.

Orders returned due to:

  • Incorrect address

  • Incomplete address

  • Refused delivery

  • Failure to collect from carrier

may be subject to additional shipping charges before reshipment.

Shipping fees are non-refundable.

10. Delivery Delays

Shipping estimates are estimates only.

Weather, holidays, customs, carrier delays, labor shortages, and other circumstances outside our control may extend delivery times.

Delivery delays alone do not qualify for refunds.

11. Supplement Results

Individual results vary.

Because every person responds differently to nutrition and supplementation, we cannot guarantee:

  • Weight loss

  • Muscle gain

  • Strength improvements

  • Athletic performance

  • Energy increases

  • Recovery improvements

Personal dissatisfaction with product performance does not qualify for a refund.

12. Allergies & Ingredient Sensitivities

Customers are responsible for reviewing ingredient lists before purchasing.

Refunds cannot be issued because:

  • You dislike the taste.

  • You dislike the texture.

  • You have ingredient sensitivities.

  • You experience expected digestive adjustment.

  • The product does not match personal preference.

If you have medical concerns, consult your healthcare provider before use.

13. Clothing & Accessories

Unused apparel and accessories may be eligible for return within 14 days of delivery if they are:

  • Unworn

  • Unwashed

  • In original packaging

  • Free from odors, stains, pet hair, or damage

  • Include original tags

Customers are responsible for return shipping unless the return is due to our error.

14. Return Authorization

Returns require prior authorization.

Packages sent without approval may be refused or discarded.

Receiving a package does not automatically mean a refund or replacement has been approved.

15. Inspection Process

Every approved return is inspected upon arrival.

Products showing evidence of:

  • Use

  • Opening

  • Tampering

  • Damage caused after delivery

  • Missing components

may be rejected.

16. Refund Method

If a refund is approved, it will generally be issued to the original payment method.

Shipping charges are generally non-refundable unless required by law or due to our error.

Refund processing times vary depending on your financial institution.

17. Promotional Discounts

If an order qualified for:

  • Buy One Get One

  • Bundle discounts

  • Percentage discounts

  • Free gifts

the refund amount may be adjusted to reflect the value of retained merchandise.

18. Fraud Prevention

To protect our customers and business, we reserve the right to decline requests involving suspected:

  • Fraud

  • Abuse

  • Excessive return activity

  • Chargeback misuse

  • False damage claims

  • Policy manipulation

19. Chargebacks

If a chargeback is initiated before contacting our support team, we reserve the right to submit documentation supporting the transaction to the payment provider.

This policy does not limit any rights you may have under applicable law.

20. International Orders

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Government fees

  • Local regulations

Orders refused because of customs or import fees are generally not eligible for refunds.

21. Limitation of Liability

To the fullest extent permitted by law, Iron Forged Fitness shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of our products.

22. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot be waived under applicable consumer protection laws. Where local law provides additional rights, those rights will apply.

23. Policy Updates

We reserve the right to modify this policy at any time.

The version posted on our website at the time of purchase will generally apply to that purchase unless otherwise required by law.

Contact Us

If you believe your order qualifies under this policy, please contact our customer support team and include:

  • Full name

  • Order number

  • Date of purchase

  • Description of the issue

  • Clear photographs (if applicable)

Providing complete information helps us review your request as efficiently as possible.